Our goal is for you to master delivery. We don’t want to give you a product that will only improve your work life a little. We want you to have a product that allows you to overcome the hurdles that plague your business every day. We want you to conquer these obstacles, to own them, to master them, to show them who’s boss. Whether you’re new to Direct Store Delivery (DSD) or you’ve used it for years, we want you to be confident that this application can help you resolve or prevent late deliveries, shorted products, lost time, needless spending, paper waste, and customer frustrations.
Gennadiy Vaksman VP, SCM/RE Global Operations
AFS Technologies, Inc.
AFS DSD offers options for all three tiers of DSD: Full-service DSD, two-tier (two-step) DSD, and three-tier (three-step) DSD. A single employee can utilize AFS DSD for delivery, merchandising, and sales, while the program also allows these duties to be split across three separate roles.
A Sampling of Our DSD Clients & Industries
Robert Ramirez, Accounting/IT Manager, Bon Appetit Bakery
Bon Appetit® has developed a great partnership with AFS Technologies and their dedication with supporting our business needs. They have done a great job rolling out our projects to completion, as well as ongoing support. Projects include implementing Order Entry, DSD Mobile Software, and EDI810/EDI850. Their staff is wonderful to work with and always a pleasure to talk to. Thank you, AFS!
Hank Harrah, Director of IT, Sunny Florida Dairy
AFS Technologies has been an invaluable business partner, allowing us to rapidly adapt to the constantly changing demands of our distribution business. The environment and services they provide with DSD allow route sales representatives to exceed the requirements of our customers and suppliers while providing exceptional tools for our back-office personnel.
Marc Weiss, General Manager, Swede Farms, Inc.
I began using the Ross system in 1995, while with a previous employer. We used the DSD handheld devices in all of our trucks and they worked fabulously. Not only did I like them, but so did my drivers. At first, they were apprehensive about using them, but after a while, they loved them so much that if a device broke down (which happened once in a while), the drivers were very unhappy about going back to pen and paper. When the devices did break down, I called Ross support, and Paul was always very helpful in walking me through on the phone what I had to do to get them up and running again.
I also like that when I needed something customized, they were always open to helping me upgrade or create a program that worked for me, which has continued with AFS after its acquisition of Ross. Just recently, we needed a customer program for a certain vendor who was not part of our system, and AFS is in the middle of creating this program in order to save our company boatloads of time running this report manually.
I have been in contact with many of their support employees over the years, and currently Rick Corton is my contact person. He is always very understanding of my needs when I need help with something, and if it is something beyond what he can do, he always knows the right contact at AFS to get the job done.
There is no down time with the system. We operate our business seven days a week and almost 24 hours a day between our day crew and night crew. If our system is not working, our business really suffers. Since I joined Swede Farms 10 years ago, the only time the AFS DSD system went down was during a storm when the power was out. That was not an AFS issue -- it was the power company’s -- so that’s a pretty good track record.
I am very happy with the system and the support that they provide us in order to run our business smoothly and efficiently.
Bill Livingston, VP, CIO, Galliker Dairy Company
In 2011, AFS acquired a company already doing business with Galliker Dairy. From the start, it was a very easy and smooth transition. It was clear that AFS had the knowledge base and commitment to continue moving the AFS DSD application forward.
Galliker Dairy signed an agreement in 2011 for support and management of its existing DSD application. The overall experience was very positive, as both of us worked through some learning curves. The issues we did have were closed quickly, and processes were put in place to resolve or prevent these issues from recurring.
AFS has recently helped Galliker Dairy implement an Android-based DSD solution that has been a success on many fronts, including driver acceptance, seamless database transition from "old" to "Android" system, virtually no Android system interface issues, along with being on-time and on budget. AFS has provided excellent support start to finish. Not to mention a very well-designed, fast, and easy-to-use Android solution.
AFS has proven to have a robust and fully functional Android DSD solution along with having proven excellent customer support. The AFS staff knows the details of Galliker Dairy’s DSD application and processes as well as the Galliker Dairy staff. Because of that, Galliker Dairy has been able to take full advantage of the Android DSD solution, along with being able to quickly remediate issues. AFS Technologies has a proven track record with tangible successful results. I would recommend AFS Technologies to anyone in need of better managing their DSD-related functions and/or DSD services.
Brian Nickila, Owner, Portland French Bakery
We have been partnered with AFS for nearly a year, using them as our mobile and host software provider. AFS continues to be on the cutting edge of technology, and their flexible development of the application allows us to remain on the latest revisions of the application, with little to no interruption in the office.
The AFS Customer Support team has also been integral in the implementation and maintenance of our day-to-day activities. They have consistently and thoroughly followed through with any issue or request we have submitted. They have been receptive to our requests, and they have made us feel like we have an active role in future development.
John Brooks, IT Manager, Royal Crest Dairy
Royal Crest Dairy is a regional dairy manufacturer/distributor in Colorado with retail and wholesale channels. We're using AFS on the wholesale side to distribute our products to a growing number of retailers and food service companies, ranging from small c-stores to universities and food service companies. I think we're currently around thirteen routes that operate four to five times per week along the Rocky Mountain Front Range. Our drivers are using Intermec CN50 handhelds with PB51 printers, which have proven to be very rugged.
We've been using AFS to support our wholesale operation for five or six years now, and it has helped us significantly grow our business since then.
A few years back, we had quite a bit of turnover in some key roles that led to a lot of lost knowledge as it relates to methods and procedures for using AFS, but in the last year or so we've gained a lot of that back. That said, we're now pretty self-sufficient in AFS usage, but it's nice to know support is there when unusual scenarios arise.
Being a very full-featured application, AFS can handle a wide range of business scenarios, but only if our plant, front office and back office personnel are working in unison with one another. Good teamwork by the users, in other words, is what I've found to be the key to getting the most benefit from the product.
AFS™ Direct Store Delivery (DSD) is a comprehensive software suite that enables superior results across critical business processes such as route creation/selling and loading/delivery, along with reconciliation of all route activities. Business processes related to pre-sales, deliveries, van sales, inventory management, route accounting and settlement are both streamlined and better integrated. AFS DSD helps to build the Perfect Store picture at each retail location by supporting merchandising activities for the traditional trade/direct store delivery channel. With AFS DSD, boost your operational efficiencies and maximize customer service while reducing costs and increasing revenue.