• FOR MORE INFO ON AFS DIRECT STORE DELIVERY, CALL +1 (877) 821-3007.

  • Smart Technology Saves Money and Delights Client Base

  • By Gregory Roberts, Enterprise Account Manager

  • The world of “mobile” continues to change rapidly due to the replacement of Windows Mobile-based devices with Google Android and Apple iOS devices. These new devices – which incorporate technology for voice, GPS, media, expanded cellular connectivity, Bluetooth, etc. -- have allowed software developers such as AFS to incorporate the operating system and technology advancements into their Mobile Retail Execution (RE) and Direct Store Delivery (DSD) “workforce user” solutions to enhance multiple key functions.

  • The first of these – workforce user productivity – sees the following benefits:

    1. Faster, more reliable communications via the Web and cellular services
    2. Improved solution workflow management and configuration to match your servicing requirements for your customers to the operation of the mobile device
    3. Enhanced validation and accuracy
      • Right customer
      • Right store set/planogram
      • Right products
      • Right quantities
      • Right tracking
      • Right notification
    4. Quicker training and user acceptance
  • Workforce user communications are improved by the following capabilities:

    1. Messaging (text and voice)
    2. Surveys (route w/optional photo substantiation)
    3. Near real-time updates and alerts
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    Visibility to user activities is provided with:

    1. Delivery activity monitor
    2. GPS location and timestamp
    3. Photographic proof of completed service and compliance
    4. Key performance indicators (KPIs)

  • Customer service and engagement are enhanced by the following:                

    1. Surveys (with optional photo substantiation)
    2. Late-delivery alert
    3. Delivery notification and/or invoice confirmation
    4. Change alert

  • The system provides functionality to reduce costs and improve efficiency in these areas:

    1. Printer hardware and paper
    2. Handheld hardware
    3. GPS: Navigation, directions and traffic alerts
    4. Communications (via wi-fi hotspots)
    5. Real-time transactions (orders and sales)
    6. Credit card payments
    7. “Hands-free” media archival/retrieval – DSD documents
  • And last, but certainly not least in terms of importance, these safety and security features:

    1. Breathalyzer (A passed test is required for DSD login)
    2. Pre- and post-trip vehicle inspection
    3. Device lockout while driving
    4. Weather alerts
  • These improvements provide benefits that may be realized immediately or over a period of months: a reduction in traffic accidents or tickets; fewer cancellations caused by last-minute weather emergencies; increased A/R (due to additional payment options and on-the-spot transactions); cost savings in terms of paperwork and hardware; fewer disputes due to proof-of-delivery; increased order precision; and finally: happier customers.

  • THE RIGHT PRODUCT. THE RIGHT PLACE. THE RIGHT TIME.

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